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Shipping & Return

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Ground Shipping

Most Ground Shipping orders are shipped within 24 – 48 hours from confirmation of your order. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 – 7 business days (excluding weekends and holidays) from their date of shipment. Orders containing bumpers, fenders, doors, hoods, grille guards, nerf bars, or other large parts require special handling and are usually shipped via Truck Freight (see Truck Freight information below) where delivery times usually range from 2 – 9 business days. While we are happy to offer products to customers located in Alaska, Hawaii, and other areas outside the continental United States, additional shipping charges will apply to these locations and delivery times will be longer.

Truck Freight

Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight or packaging. Orders with these characteristics are shipped via Truck Freight. Orders usually are processed for shipment within 24 – 48 hours from confirmation of your order. Delivery may take 2 – 9 business days (excluding weekends and holidays), within the continental United States. Truck Freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. In the event that your order is subject to additional charges, we will contact you via e-mail with a revised shipping quote.

Risk of Loss All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that the risk of loss and title for such items pass to you upon shipment by the carrier.

Return Policy

We will accept authorized returns within 48 hours of the delivery date.

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Return Procedure

In order to obtain a Return Authorization (RA) number, complete this form. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

RA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number.

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

Freight Charge:

Original and Return freight charges are not reimbursable unless the return is a direct result of our error.

Restocking Fee:

A 20% restocking fee is charged on all returns that are not the direct result of our error.

Refunds

Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a “credit approved” e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at info@carpartspainted.com and we will respond to you immediately.

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