My experience with Rick at carpartspainted.com was refreshingly some of the best customer service I have received in years. I ordered a new painted bumper for my 2006 BMW 325i. The bumper was shipped from NY to VA on time with no damage as promised by Rick. The color matched perfectly and was easy to install. The new bumper ending up being cheaper than the paint shops in VA wanted to charge me to paint the old one with rock chips.